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Brass Cafe

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 22 Google reviews · How we rank ›

3.1(22) 57 low data composite score See reviews on Google
Brunch & All-Day Dining Cafes
Brass Cafe
Service
Brunch & All-Day Dining Cafes
Reviews
22

What recent reviews say

Brass Cafe draws customers with low-cost buffet options and occasional friendly staff moments, but service slowness and uneven food quality are persistent frustrations. Reviewers praise the buffet spread and named staff like Puteri and Hawa, yet complaint escalation often feels dismissive, leaving diners hungry and exasperated.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • friendly staff on good days
  • affordable buffet
  • decent food range
  • pleasant atmosphere
Watch-outs
  • slow service consistently
  • food quality inconsistent
  • poor complaint handling
  • reservation mismanagement
slow-serviceoverpricedgood-valuenoisy-crowdedfriendly-staff
Best for: casual diners seeking budget buffet, less suitable for special occasions or time-sensitive meals
Think twice if: You need fast, attentive service or are dining during peak hours when understaffing becomes apparent.

Strengths

  • affordable buffet pricing
  • varied menu range
  • waffle station breakfast option

Worth knowing

  • F&B Manager Yow Kien Chew mentioned in complaint for slow response
  • Staff members Puteri, Hawa, and Aqim praised for helpfulness
  • Raw burger incident where kitchen reused half-eaten patty after complaint
  • Reservation system fails to track menu type (ala carte vs buffet)

What reviews say by service

Brunch & All-Day Dining Cafes
Buffet praised for spread and value; à la carte service unreliable with long waits and quality gaps.

How it compares

  • Rated 3.1 against a 4.38 average across the 125 brunch & all-day dining cafes businesses listed here.
  • Has more Google reviews than 11% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 19
Review volume 59
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
10
4
2
3
0
2
1
1
9

Common questions

Does Brass Cafe take reservations?
Yes, but reviewers report mismatches between reservation menu type (à la carte vs buffet) and actual availability, causing frustration.
What is the buffet spread like?
Japanese hi-tea and breakfast buffets include sashimi, katsu chicken, prawn tempura, nasi lemak, and waffle stations; quality varies by meal period.

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Last updated 2026-08-12