Gigi Coffee earns strong praise for its buttercream latte and caramel macchiato, which reviewers return for repeatedly. Several customers highlight fast service and friendly baristas. However, quality control varies across locations: one reviewer received an incomplete order at IPC after pre-ordering through the app, while another complained of excessive foam and poor coffee. Service can falter during busy periods; at least one customer left unserved after waiting at the counter.
Coffee and croissants earn consistent praise, and staff hiring practices deserve credit for including deaf and mute employees. But reviews split sharply on service: multiple customers report rude or dismissive behavior from cashiers and baristas, while others praise speed during quiet hours. Long weekend waits and prices around RM25+ for a meal draw complaint, though portions are generous.
Staff members like Thayalan, Azila, and barista Raidi earn consistent mention for their attentiveness and warmth. The coffee, drinks (especially dragon fruit and hot chocolate), and substantial meals like the Big Breakfast and chicken pie keep people coming back to this calm, comfortable space.
Staff here greet regulars by name and nail coffee recommendations; the Spanish Latte and Matcha Latte draw praise for flavour and texture. The space stays clean and unhurried, though ordering queues occasionally slip through gaps in attention. HWC sources Specialty Coffee Association-certified beans rated 91 points by Coffee Review. Their website lists HALAL certification and bottled-coffee options for takeaway. One barista's engagement ("Yaya", "Aqilah", "Wahidah" all mentioned by name) stands out as a consistent strength across visits.
Last updated 2026-08-12
