The Coffee Bean & Tea Leaf
When staffed well, CBTL delivers what customers come for: reliable coffee, friendly faces, and a calm place to sit. Recently, though, service has become erratic. Two reviewers flagged the same problem across different locations: baristas overwhelmed, cashiers frustrated, 20-minute waits for a single cup, and food quality slipping (one reviewer's chocolate cake was hard and tasted expired). Staff gaps and poor training seem to be the core issue. The location in Damansara Jaya sits in a category of brunch cafes averaging 4.39 stars; this outlet at 3.9 reflects real friction. Iman and other named staff draw specific praise, suggesting individual effort matters when they're there. The business has operated since 1963 and serves coffee, tea, sandwiches, and cakes, but inconsistency is the pattern reviewers report right now.
