Strong service from named staff like Farah and Paran drives many positive visits, with the Hokkaido cheese cake a reliable draw. However, cake timing during meals and quality consistency (dryness, custom decoration accuracy) frustrate customers enough that some say they won't return for desserts specifically.
Service here swings sharply: regulars praise staff like Feriza, Arena, and Athirah for warmth and smart recommendations, but others face long waits, rudeness, and inattention. Drink quality lapses (stale milk in espresso drinks, unpleasant-tasting specials) and order mishaps compound the inconsistency.
Staff attitude swings wildly here: some days you get genuine warmth and swift service, others cold indifference or outright rudeness. Pastries, salmon croissants, and chicken sandwiches draw regular praise, but coffee consistency stumbles-lattes range from thin to over-extracted depending on the day. The space fills quickly and feels cramped; tables often need cleaning before customers sit. Prices stay fair for mall food, and the cozy interior works well on slow afternoons. Strength lies in baked goods and simple hot meals. Visit when you're not in a rush, and give the croissants priority over specialty drinks.
Thosai Cafe earns steady loyalty for creative thosai dishes and genuinely good masala tea, with staff like Jeva earning specific praise for friendliness. Kitchen delays are the real problem: reviewers report 30 to 45 minute waits even with few customers, and some leave without eating rather than wait. Orders also come wrong (extra onions and cabbage when not ordered). One reviewer rejected serving on brown paper outright due to hygiene and oil seepage concerns. The food itself gets consistent love when it arrives: palak ghee thosai, samosas, and specialty items impress repeat customers. The space is quiet and clean. But the service unpredictability is a friction point that keeps some regulars away and limits the experience to those with patience.
Last updated 2026-08-12
