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Starbucks Sunway Medical Centre

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 407 Google reviews · How we rank ›

4.0(407) 66 composite score See reviews on Google ✓ Google-verified moderate
Specialty Coffee & Roastery Cafes
Starbucks Sunway Medical Centre
Price
moderate
Service
Specialty Coffee & Roastery Cafes
Reviews
407

What recent reviews say

Visits here vary sharply. When staff like Shimah and Alia work, customers get genuine care and fast service. On other days, the place struggles: orders pile up, drinks come cold or poorly made, tables sit dirty, and payment systems fail without warning.

Location has shifted between towers, causing confusion. Specialty coffee tastes hit-or-miss - some praise freshness, others say drinks taste like sweetened milk with no coffee flavour. Grab delivery leaks and inconsistent straw policy add friction.

Recent shift: Earlier this year, payment restrictions to cash-only caused frustration and blocked rewards claims. Recent reviews show ongoing service speed and order accuracy issues, but individual staff still earn five-star praise for kindness.

Praised for
  • friendly staff on good days
  • quick service when staffed well
  • good drink and food quality when prepared
  • willing to go extra for customers
Watch-outs
  • slow, inconsistent service and order mix-ups
  • operational issues: payment method limits, no straws, stock-outs
  • drink quality problems and cold deliveries
  • tables left uncleaned despite crowds
friendly-staffslow-servicenoisy-crowdedconsistent-qualitygood-value
Best for: morning visitors who arrive before the crowd builds
Think twice if: you need consistent drink quality or smooth payment options; service and prep speed vary widely

Strengths

  • staff willing to remake orders without charge when things go wrong
  • quiet in morning hours
  • convenient location in medical centre campus

Worth knowing

  • Named staff praised: Shimah (counter), Alia (barista), supervisor Mat - known for customer care and problem-solving
  • Location moved from Tower A to Tower D, causing navigation confusion
  • Grab delivery has leaked drinks and cold arrivals
  • Straw policy changed: customers must buy reusable straw for RM1
  • Tables left unbussed during busy periods
  • Payment system restricted to cash only at times, blocking Starbucks rewards

What reviews say by service

Specialty Coffee & Roastery Cafes
Coffee flavour inconsistent: some praise freshness, others report drinks taste like sweetened milk with no coffee or caramel notes

How it compares

  • Rated 4 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 35
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
195
4
106
3
51
2
15
1
40

Common questions

Is the store open at 7am?
Hours list 7am, but one recent visitor arrived at 7:52am and found it not yet open. Arrive early with caution or call ahead.
What payment methods does this location accept?
Recently restricted to cash only at times, blocking Starbucks rewards redemption. Check current policy before visiting.

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Last updated 2026-08-12