Is the outlet open 7 days a week?

Yes, opening hours are published for all 7 days, though specific times are not detailed in the reviews.

What happened to the tiramisu that was on display?

Customers report the displayed tiramisu was marked for display only rather than available for sale, leading to order cancellations after customers had already committed.

The Coffee Bean & Tea Leaf

Updated 2026-07-06 · 2,606 reviewed · 432 listed · Scored from 338 Google reviews · How we rank ›

4.1(338) 69 composite score See reviews on Google ✓ Verified

Study / Laptop-Friendly Cafes

Service: Study / Laptop-Friendly Cafes
Reviews: 338

What recent reviews say

Many return regularly for the welcoming service and casual atmosphere, but recent visits reveal troubling gaps in execution. Staff turnover appears to correlate with slipping food quality and order accuracy, while operational slowdowns and inventory management problems frustrate even loyal customers.

Praised for

attentive, friendly staff
pleasant hang-out spot
consistent loyal following

Watch-outs

inconsistent drink quality, excessive ice
poor table service and cleanliness
long wait times and understaffing
misleading product display and availability issues

friendly-staffcozy-ambianceslow-servicenoisy-crowded

Best for: casual drop-ins seeking a social space, not time-sensitive diners or those requiring consistent order accuracy

Think twice if: you need reliable service during peak hours, accurate orders every visit, or consistent food quality; recent complaints suggest operational inconsistency

Strengths

friendly barista service when staffed
casual hangout destination
long-standing brand

Worth knowing

Shah Dann Afiq and his brother named as standout staff members
one barista handling all drinks while others were unresponsive during peak demand
tiramisu display item mistaken for available stock by customers
salad missing key ingredients and dressing on separate occasions

What reviews say by service

Study / Laptop-Friendly Cafes: casual space for hanging out, but unpredictable service and crowding during peak times can disrupt focus

How it compares

Rated 4.1 against a 4.43 average across the 99 study / laptop-friendly cafes businesses listed here.
Has more Google reviews than 60% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 41

Review volume 100

Review recency 100

Review sentiment 45

Profile completeness 100

Verification 30

Rating breakdown

160

108

Common questions

Is the outlet open 7 days a week?: Yes, opening hours are published for all 7 days, though specific times are not detailed in the reviews.
What happened to the tiramisu that was on display?: Customers report the displayed tiramisu was marked for display only rather than available for sale, leading to order cancellations after customers had already committed.

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