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KOI Thé 1 Utama

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 430 Google reviews · How we rank ›

3.9(430) 67 composite score See reviews on Google ✓ Google-verified moderate
Specialty Coffee & Roastery Cafes
KOI Thé 1 Utama
Price
moderate
Service
Specialty Coffee & Roastery Cafes
Reviews
430

What recent reviews say

KOI Thé delivers well-made bubble and milk teas in a comfortable, clean setting near 1U shopping mall. When service is good, staff like Yu Xin and Rachael earn explicit praise for attentiveness. However, multiple reviewers report impatient or unfriendly interactions, unclear queuing policies, and staff choosing not to prepare certain drinks, which undercuts the experience for first-time and returning customers alike.

Praised for
  • friendly and helpful staff (when present)
  • quality bubble tea and milk tea drinks
  • comfortable seating with power outlets
  • clean, pleasant atmosphere
Watch-outs
  • inconsistent staff professionalism and patience
  • unclear queueing procedures
  • staff discretion on drink availability
  • promotional miscommunication
friendly-staffcozy-ambianceslow-servicenoisy-crowded
Best for: casual bubble tea drinkers seeking a rest stop while shopping at 1U
Think twice if: staff inconsistency has frustrated multiple customers; first-time visitors may struggle with queueing and drink availability policies

Strengths

  • well-executed bubble and milk tea drinks
  • comfortable seating and power outlets
  • clean, organized space

Worth knowing

  • Staff Yu Xin and Rachael named for excellent service in separate reviews
  • accepts 1Pay cashless payment
  • comfy seating with power plugs available
  • staff discretion on whether to prepare certain drinks (e.g. tropical fruit green tea) has caused customer frustration
  • queueing procedures not clearly communicated to first-time customers

How it compares

  • Rated 3.9 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 28
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
197
4
107
3
54
2
18
1
54

Common questions

Is there seating and can I charge my device?
Yes. Seats are comfortable with power plugs available. Located in 1 Utama shopping mall.
Do you accept mobile payment?
Yes, 1Pay cashless payment is accepted.
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Last updated 2026-08-12