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The Coffee Bean & Tea Leaf

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 422 Google reviews · How we rank ›

3.9(422) 67 composite score See reviews on Google ✓ Google-verified moderate
Specialty Coffee & Roastery CafesStudy / Laptop-Friendly Cafes
The Coffee Bean & Tea Leaf
Price
moderate
Services
Specialty Coffee & Roastery Cafes, Study / Laptop-Friendly Cafes
Reviews
422

What recent reviews say

Strong coffee and occasional kindness stand out, but service consistency is the real problem. Multiple customers name-checked staff members for impatience, rude looks, and dismissive attitudes when ordering or redeeming rewards. A few recent five-star reviews praise friendly service and perfect drink temperature, yet the gap between best and worst experiences feels wide. Management steps in when escalated, but the damage is done by then.

Praised for
  • friendly staff (when engaged)
  • good coffee quality
  • quick service on takeaway
  • willingness to correct mistakes
Watch-outs
  • staff rudeness and dismissal (named individuals)
  • inconsistent service standards across crew
  • poor wifi
  • perceived unfair treatment and lack of professionalism
great-coffeefriendly-staffslow-servicelong-wait-times
Best for: Coffee drinkers who order takeaway or come when staff are in a good mood.
Think twice if: Service quality varies sharply by crew member; expect possible rudeness when ordering or redeeming rewards.

Strengths

  • Good coffee taste and temperature control
  • Willing to remake drinks at no charge
  • Management responsive to complaints

Worth knowing

  • Staff member Aqidah mentioned in multiple one-star reviews for impatience and rudeness during ordering and points redemption
  • Staff member Batrisyirah noted for ignoring customer questions
  • One reviewer reported manager prioritising a friend's drink over their own order
  • A staff member praised for proactively replacing a customer's incorrectly ordered drink at no cost

What reviews say by service

Specialty Coffee & Roastery Cafes
Coffee temperature and taste praised in recent reviews; quality consistent when order arrives.
Study / Laptop-Friendly Cafes
Wifi described as 'very shit' in one review; seating available but not detailed.

How it compares

  • Rated 3.9 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 29
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
184
4
122
3
48
2
20
1
48

Common questions

Is the coffee hot and well-made?
Recent reviewers confirm the coffee is hot and tastes good, with proper temperature control on takeaway orders.
Can I work here on my laptop?
The business is open 7 days a week, but wifi is unreliable according to a recent review.
What can I order?
Their website lists coffee, tea, sandwiches, desserts, and cakes.
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Last updated 2026-08-12