PJ Cafe
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The Coffee Bean & Tea Leaf

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 735 Google reviews · How we rank ›

4.0(735) 67 composite score See reviews on Google ✓ Google-verified moderate
Specialty Coffee & Roastery CafesBrunch & All-Day Dining Cafes
The Coffee Bean & Tea Leaf
Price
moderate
Services
Specialty Coffee & Roastery Cafes, Brunch & All-Day Dining Cafes
Reviews
735

What recent reviews say

Staff performance swings sharply at this Sunway Pyramid outlet. Regulars praise specific team members (Nazirah, Rafiq, Ruz, Azua) for warmth and professionalism, and the cafe draws customers for its drinks, cakes, and unhurried vibe. However, recent visits reveal inconsistency: some cashiers come across as dismissive, tables sit dirty between services, and cold drinks arrive already melted. Takeaway packing is sometimes careless. The branch has improved since opening but feels like it needs tighter standards across all shifts.

Recent shift: Service consistency has deteriorated according to a loyal customer (review 9), who noted staff used to be friendlier and "makes people want to come back"; recent weeks show rising complaints about cleanliness, staff rudeness, and order accuracy despite consistent praise for standout individuals.

Praised for
  • friendly staff (Nazirah, Rafiq, Ruz, Azua mentioned)
  • good drinks and cakes
  • comfortable atmosphere for leisure
  • inclusive hiring practices
Watch-outs
  • inconsistent service quality across shifts and staff
  • poor drink preparation and storage
  • dirty tables and cleanliness issues
  • rude or impatient cashiers
  • takeaway orders packed carelessly
  • long queues and unclear ordering process
friendly-staffcozy-ambianceslow-servicenoisy-crowdedclean-restroom
Best for: people seeking a relaxed daytime spot with strong coffee and pastries
Think twice if: you rely on speed, consistent table cleanliness, or predictable staff courtesy during busy hours

Strengths

  • staff members known for genuine warmth and patience
  • comfortable space for relaxing or working
  • quality cakes and drinks when prepared fresh
  • inclusive workplace hiring

Worth knowing

  • Staff members Nazirah, Rafiq, Ruz, and Azua regularly praised for friendliness; Rafiq also noted in one negative review for rudeness and order errors, suggesting inconsistency
  • Branch at Sunway Pyramid G-Floor employs staff with disabilities and provides sign language support
  • Recent complaints: Ice Blended drinks arriving already melted and watery within two minutes of order; takeaway egg sandwich given with broken egg and no utensils or tissues; dirty tables between customer turns; unclear in-cafe ordering policy causing customer friction

What reviews say by service

Specialty Coffee & Roastery Cafes
drinks praised for quality when fresh, but Ice Blended drinks sometimes arrive already melted despite quick collection
Brunch & All-Day Dining Cafes
cakes well-liked; takeaway food occasionally packed carelessly without proper accompaniments

How it compares

  • Rated 4 against a 4.38 average across the 125 brunch & all-day dining cafes businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 34
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
358
4
211
3
71
2
25
1
70

Common questions

Do you serve customers with disabilities?
Yes. The Sunway Pyramid outlet employs staff with disabilities and supports sign language communication.
Can I sit at a table before ordering?
Unclear from reviews. Recent visitor suggested this policy should be posted clearly at the entrance.
When are you open?
Hours are published for all seven days. Check their Google listing or website.
Request a quote

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Last updated 2026-08-12