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Tokyo Secret @ 1 Utama

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 1,673 Google reviews · How we rank ›

4.7(1673) 86 composite score See reviews on Google
Specialty Coffee & Roastery CafesStudy / Laptop-Friendly Cafes
Tokyo Secret @ 1 Utama
Services
Specialty Coffee & Roastery Cafes, Study / Laptop-Friendly Cafes
Reviews
1673

What recent reviews say

Visitors consistently praise the crepe cakes, cheese tarts, and burnt cheesecake, naming staff like Ruvel and Harun for attentive service. The quiet, tucked-away location at 1 Utama suits afternoon tea breaks. One gripe surfaced about an unexplained service charge and occasional staff distraction.

Praised for
  • attentive, friendly staff (Ruvel, Harun named)
  • excellent cheese tarts and burnt cheesecake
  • quiet, cozy corner for tea time
  • good coffee and latte art
Watch-outs
  • service charge (RM 3.65) not explained
  • staff occasionally inattentive to customers (busy with phones)
great-coffeefriendly-staffcozy-ambiancefresh-pastriesgood-value
Best for: Solo visitors and small groups seeking quiet afternoon tea and desserts.
Think twice if: Service charge applies but isn't always explained upfront; check when ordering.

Strengths

  • burnt cheesecake and cheese tart speciality
  • named baristas (Ruvel, Harun) deliver consistent service
  • quiet location ideal for tea breaks
  • open 7 days a week

Worth knowing

  • Staff Ruvel and Harun named for latte art and attentive service
  • Burnt cheesecake and cheese tarts are signature items
  • Located in old wing, same floor as Nynoya Colours
  • Service charge of RM 3.65 applies

What reviews say by service

Specialty Coffee & Roastery Cafes
Good coffee and latte art noted; quiet spot for specialty drinks.
Study / Laptop-Friendly Cafes
Quiet corner praised for tea time; small, tucked-away location suits focused work.

How it compares

  • Rated 4.7 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
1375
4
211
3
38
2
12
1
37

Common questions

Is Tokyo Secret open every day?
Yes, they publish opening hours for all 7 days.
Where exactly is it in 1 Utama?
Located in the old wing, same floor as Nynoya Colours.

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Last updated 2026-08-12