
Beutea 茶仙子 @ One Utama
Most recent visits center on Beutea's matcha series launch: reviewers praise the Matcha Coconut Cloud and Matcha Longjing Frappe for smooth texture, balanced sweetness, and rich flavor. Staff speed and friendliness feature in the wins, alongside clean premises and quick turnaround even when busy. However, a pattern of sharp conflicts with cashiers undercuts this. Two reviewers describe aggressive tone when asking basic questions (sugar level, ice customization), and one experienced a decade-long payment failure after the app deducted money but showed "Failed Order" status. Support went silent for 10 days despite multiple follow-ups, leaving staff unable or unwilling to escalate.

