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Underscore Coffee

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 614 Google reviews · How we rank ›

4.4(614) 79 composite score See reviews on Google ✓ Google-verified moderate
Specialty Coffee & Roastery CafesPet-Friendly CafesStudy / Laptop-Friendly Cafes
Underscore Coffee
Price
moderate
Services
Specialty Coffee & Roastery Cafes, Pet-Friendly Cafes, Study / Laptop-Friendly Cafes
Reviews
614

What recent reviews say

Underscore delivers solid specialty coffee and a warm, unhurried vibe that keeps regulars coming back. Staff greet you with genuine smiles, and the in-house cat Haru is a drawcard. The recent menu overhaul, however, has upset diners: portions on signature items like the Big Breakfast and Katsu Pesto Bowl shrank while prices stayed the same or climbed, leaving customers feeling shortchanged.

Coffee remains their strong suit, praised as among the best in the Klang Valley. Protein-focused bowls (Teriyaki, Sous Vide Chicken) still impress when available, but the cafe's pivot away from old favourites has bred disappointment. Value perception has taken a hit, and some Muslim visitors have raised concerns over the pet policy.

Praised for
  • specialty coffee quality
  • cozy, welcoming atmosphere
  • friendly, attentive staff
  • protein-focused meals
  • pet-friendly (cat Haru)
Watch-outs
  • portion size decreased after menu change
  • food menu inconsistency and items removed
  • prices not justified by portions
  • outdoor seating dusty from nearby workshop
great-coffeefriendly-staffcozy-ambianceoverpricedconsistent-quality
Best for: Coffee lovers seeking quality brews and a calm workplace refuge with personality.
Think twice if: Recent menu changes have shrunk portions on signature dishes; verify current offerings and portion sizes before ordering classics.

Strengths

  • specialty coffee among Klang Valley's top
  • warm, unhurried atmosphere with attentive staff
  • protein-focused meal options
  • in-house cat (Haru) adds character

Worth knowing

  • In-house cat named Haru praised for friendliness
  • Staff customize drinks (e.g. 67 latte art on request)
  • Big Breakfast downsized after menu change but staff willing to add protein back if asked
  • Outdoor seating affected by dust from adjacent workshop
  • Rosti noted as popular item that runs out before lunch

What reviews say by service

Specialty Coffee & Roastery Cafes
Specialty coffee consistently praised as high quality and among Klang Valley's best; signature underscore coffee and orange latte cited for creaminess and flavour.
Study / Laptop-Friendly Cafes
Calm atmosphere with soothing music and warm lighting makes it suitable for focused work; reviewers noted young people working diligently on-site.
Pet-Friendly Cafes
In-house cat Haru is a positive draw, though one Muslim reviewer expressed concern about dogs being allowed to sit on outdoor chairs.

How it compares

  • Rated 4.4 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 60
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
395
4
139
3
44
2
15
1
21

Common questions

Do you have a pet on-site?
Yes, an in-house cat named Haru that regulars praise for being friendly and cute.
What happens if menu items run out?
Popular items like rosti can sell out before lunch, so arrive early if you have a specific dish in mind.
Is outdoor seating comfortable?
Outdoor seating can be dusty due to a workshop nearby; indoor seating is preferred and described as peaceful.
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Last updated 2026-08-12