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ZUS Coffee - the Starling

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 350 Google reviews · How we rank ›

3.9(350) 66 composite score See reviews on Google ✓ Google-verified
Specialty Coffee & Roastery Cafes
ZUS Coffee - the Starling
Service
Specialty Coffee & Roastery Cafes
Reviews
350

What recent reviews say

Staff here strike when they connect: barista Naqib earned praise for knowledge, and many customers love the calm space and quality drinks. But the outlet runs hot and cold. Machine failures pile up during peak hours, app glitches demand an hour to sort, and staff ignore customers or scold them for actions they'd been tacitly allowed before. Management clearly hasn't aligned on who does what or how to help.

Praised for
  • great coffee and drinks
  • friendly baristas
  • comfortable and calm atmosphere
Watch-outs
  • machine breakdowns causing delays
  • inconsistent staff training and attention
  • app payment glitches
  • staff refusing help with cancellations
great-coffeefriendly-staffcozy-ambianceslow-servicelong-wait-times
Best for: coffee lovers seeking specialty drinks who visit off-peak or catch a well-trained barista
Think twice if: Machine problems and app glitches are frequent; staff inconsistency means service quality varies widely by visit and who's on shift.

Strengths

  • quality specialty drinks
  • knowledgeable staff on good days
  • calm comfortable seating area

Worth knowing

  • Barista Naqib noted for knowledge and friendliness
  • Machine breakdowns cited as recurring issue during morning rush
  • App payment bug: TNG charged twice, resolved after one-hour wait per staff guidance
  • Staff turnover or training gaps: customers scolded for self-service after being tacitly allowed it

What reviews say by service

Specialty Coffee & Roastery Cafes
Drinks themselves earn consistent praise for taste and quality; but machine reliability and app payment systems undermine the experience.

How it compares

  • Rated 3.9 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 29
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
234
4
14
3
12
2
16
1
74

Common questions

Does ZUS Coffee deliver?
Yes. Their website lists coffee delivery as a service. They also offer online ordering via app and a pickup option.
What if the app charges me twice?
One recent customer reported a TNG payment glitch where the app requested payment again after charging. Staff asked the customer to wait one hour for the system to normalise. Contact them directly if this happens.
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Last updated 2026-08-12