Kam Kee serves Hong Kong kopitiam classics at The Starling mall with solid execution on signature items like borscht soup and polo bun, but food quality swings unpredictably. Reviewers praise fast service during rushes and note the location suits casual business meetings, yet report frequent disappointments: watery coffee, underfried noodles, missing butter on takeaway items, and meat quality changes without explanation. One encounter with a rude waiter named Gaafar prompted an early departure after table-seating issues. Prices skew high for what arrives, and the gap between strong and weak dishes makes repeat visits uncertain.
The kitchen's inconsistency shows across familiar items. Hor fun needs more color, roti bakar lacks crispness, cham pink comes weak, and liver porridge earns praise while egg tarts puzzle newcomers. A three-year regular flagged ingredient downgrades in the BBQ pork rice. Staff handle chaos competently during full houses, yet individual interactions sometimes veer into frustration rather than recovery when customers raise concerns.
Reviewers praise the generous portions and quality across mains like pasta, grilled chicken, and fried rice. Staff are attentive, the space feels calm and clean, and prices feel fair for the portion size and effort.
Recent reviewers consistently praise the baristas by name and highlight fast, friendly service even when orders pile up. The coffee itself earns approval, and the spot's junction location with mall views makes it a comfortable stop for a quick drink or a longer sit.
Inconsistent execution and service problems dominate recent feedback. While polo bun and hot pot drew praise two years ago, a sharp decline in ratings reflects recurring complaints about extremely slow kitchen times, poor food quality, hostile grab payment practices that misled customers, and inadequate air-conditioning. Older five-star reviews suggest better operations then; current one/two-star reviews suggest deterioration.
Last updated 2026-07-06
