Half the reviews praise the coffee quality and specific staff like Rabia and Tasha for genuine warmth. The other half report cold, dismissive staff who ignore customers, refuse app orders, or give conflicting information about menu availability. Prices run RM6-12, location is convenient at the 1U mall entrance, and the space is described as tastefully renovated with upstairs seating.
When staff engage, customers feel valued and return. When they do not, it damages the whole visit even if the drink itself is good. Training consistency seems to be the make-or-break factor here.
Most visitors praise the authentic Vietnamese coffee and welcoming vibe. Staff get high marks for recommending drinks to first-timers, and the signature Bac xiu and salted coffee are consistently ordered. A couple of reviewers found the coffee taste weaker than the Vietnam original or felt understaffed when the mall got busy, but these are exceptions in an otherwise upbeat profile.
Staff like Dina, Danish, and Kent earn consistent praise for warmth and attentiveness across recent visits. The space draws shoppers and work-focused visitors alike, with fresh pastries, French toast, and matcha lattes standing out, though some find the iced latte's milk ratio heavy and midday heat from unshaded windows a drawback.
Lung Ngen stands out for its clay pot coffee and heritage atmosphere, drawing praise for fragrant Thai milk tea and pandan-infused drinks at reasonable prices. Darker threads run through recent visits: staff have been reported rude or dismissive when customers request modifications, several drinks came wrong or too sweet, and the no-customisation stance frustrates those seeking basic adjustments.
Last updated 2026-07-06
