PJ Cafe
Menu

Gigi Coffee @1 Utama

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 575 Google reviews · How we rank ›

4.0(575) 66 composite score See reviews on Google ✓ Google-verified Publishes prices
Bakery & Dessert CafesSpecialty Coffee & Roastery CafesStudy / Laptop-Friendly Cafes
Gigi Coffee @1 Utama
Services
Bakery & Dessert Cafes, Specialty Coffee & Roastery Cafes, Study / Laptop-Friendly Cafes
Reviews
575

What recent reviews say

Named staff like Tasha and Rabia earn consistent praise for warmth and swift service, and reviewers love the coffee quality and accessible location at 1U Mall. Yet the branch struggles with uneven professionalism: some employees display dismissive or rude behaviour, delivery orders face friction, barista knowledge gaps emerge, and menu item execution wavers. Good days feel genuine; bad ones feel avoidable with tighter training.

Praised for
  • friendly staff (particularly Tasha, Rabia, Rabiaatul)
  • fast, attentive service when engaged
  • quality coffee and drinks
  • convenient 1U Mall location
  • inclusive, respectful treatment
Watch-outs
  • inconsistent staff professionalism and attitude
  • reluctance to process app/delivery orders
  • poor barista training
  • food availability confusion
  • product consistency issues (e.g. salt in salt caramel)
friendly-staffgreat-coffeegood-valueslow-servicenoisy-crowded
Best for: Coffee enthusiasts wanting reliable specialty drinks and a convenient mall location.
Think twice if: Delivery or app orders may face obstacles; service depends heavily on which staff member is working that day.

Strengths

  • standout staff members known by name for friendliness
  • consistent coffee quality
  • prime 1U Mall entrance location
  • Halal certified
  • diverse specialty drink menu

Worth knowing

  • Staff members Tasha, Rabia (also called Rabia or Rabiaatul), and Rabiaatul singled out for friendliness and attentiveness
  • Barista knowledge gaps reported (e.g. unfamiliar with 'on the rocks' terminology)
  • Food availability communicated inconsistently by staff
  • App/delivery orders reportedly deprioritised in favour of in-store purchases
  • Location at 1U Mall entrance
  • Seasonal promotions noted (Raya Series, matcha series, donut range)

What reviews say by service

Specialty Coffee & Roastery Cafes
Coffee quality earns praise; barista training gaps and product consistency issues (missing salt in salted caramel) undermine execution
Bakery & Dessert Cafes
Pastries like donuts mentioned positively but food availability often denied or miscommunicated to customers
Study / Laptop-Friendly Cafes
Seating upstairs noted; no complaints or praise specific to study/work use

How it compares

  • Rated 4 against a 4.41 average across the 112 bakery & dessert cafes businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 34
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
277
4
152
3
65
2
23
1
58

Common questions

Can I order via app or delivery on Shopee Food?
Reviews report the staff often refuse app and delivery orders, prioritising in-store purchases only. This is a known friction point.
Does Gigi Coffee serve food besides drinks?
Donuts and pastries are mentioned in reviews, but staff reportedly tell customers food is unavailable at times. Availability seems inconsistent.
Is there seating to study or work?
Yes, there is seating upstairs at the 1U Mall location.
Request a quote

Similar cafes nearby

Paris Baguette @1 Utama
86

Paris Baguette @1 Utama

4.5(588)✓ Google-verifiedPublishes prices

Staff go out of their way to make visits welcoming, remembering orders and bringing drinks to tables unprompted. Cakes, pastries, and hot chocolate earn consistent praise, with many noting the pricing beats comparable bakeries by a wide margin. The space works equally well for a quick breakfast or lingering with friends. Reviewers single out employees by name, particularly for attentiveness and genuine friendliness. Recent visitors keep returning specifically for standout items like the hot chocolate and value meal sets.

Specialty Coffee & Roastery CafesBakery & Dessert Cafes
View profile
Lung Ngen Claypot Coffee
77

Lung Ngen Claypot Coffee

4.7(570)

Lung Ngen stands out for its clay pot coffee and heritage atmosphere, drawing praise for fragrant Thai milk tea and pandan-infused drinks at reasonable prices. Darker threads run through recent visits: staff have been reported rude or dismissive when customers request modifications, several drinks came wrong or too sweet, and the no-customisation stance frustrates those seeking basic adjustments.

Specialty Coffee & Roastery Cafes
View profile
Mil Toast House
76

Mil Toast House

4.7(77)

Mil Toast House draws strong praise for pillowy French toast and steamed bread with creative flavors like matcha mochi and blueberry cream cheese soufflé. The bright, spacious interior photographs well and portions suit sharing; staff remain attentive on quiet weekdays. However, reviewers consistently flag high pricing for what is essentially bread and pastry. Location in Bandar Utama, away from major traffic, limits foot traffic. A few visitors found the plating more striking than the actual taste, making it best suited as an occasional treat rather than a regular cafe haunt.

Specialty Coffee & Roastery Cafes
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-12