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Gigi Coffee @Paradigm Mall

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 94 Google reviews · How we rank ›

3.9(94) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Specialty Coffee & Roastery Cafes
Gigi Coffee @Paradigm Mall
Service
Specialty Coffee & Roastery Cafes
Reviews
94

What recent reviews say

Gigi Coffee draws praise for friendly staff, quality specialty drinks, and a warm brand vibe. Regulars love the caramel macchiato and water chestnut signature range; some appreciate personal touches like encouraging messages on cups. However, serious gaps emerge: multiple customers found hair in drinks, staff occasionally wore no hair nets or long earrings while serving, and order accuracy slipped in peak hours. Payment and voucher issues also frustrated users.

The Paradigm Mall outlet stands out for taste consistency compared to other branches. Service oscillates between genuinely kind (helping with bags at closing time) and dismissive, leaving mixed experiences even among repeat customers.

Praised for
  • friendly and polite staff
  • good coffee quality
  • uplifting brand atmosphere
  • late-night opening
Watch-outs
  • food handling hygiene issues
  • order mix-ups
  • hair found in drink
  • inconsistent service quality
great-coffeefriendly-staffcozy-ambiancepoor-air-conditioning
Best for: Specialty drink enthusiasts seeking unique flavors and a warm cafe vibe
Think twice if: Food handling practices need attention; order accuracy during busy periods may slip, and hygiene standards have been questioned by multiple recent customers.

Strengths

  • Signature water chestnut drink range
  • Halal certified
  • Individual barista personality and messaging on orders

Worth knowing

  • Hair found in drinks on at least two occasions (5 and 6 months ago)
  • Staff observed not wearing hair nets or caps while serving food
  • Paradigm Mall outlet noted for superior taste consistency versus Sunway Pyramid, NU, and Sogo I-City branches
  • Order mix-ups reported during peak service hours
  • Barista assisted customer with paper bag near closing time

What reviews say by service

Specialty Coffee & Roastery Cafes
Signature water chestnut drinks praised for taste and creativity; caramel macchiato consistency rated best among branches; however order accuracy and quality control issues noted.

How it compares

  • Rated 3.9 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 34
Review volume 86
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
62
4
2
3
6
2
5
1
19

Common questions

Do you stay open late?
Yes, they accept orders at 9:30 PM (closing may be later), unlike some other cafes in the area.
Is the drink halal?
Gigi Coffee holds JAKIM Halal certification.
What makes the Paradigm Mall outlet different?
Multiple customers report the caramel macchiato and other drinks taste better here than at branches in Sunway Pyramid, NU, and Sogo I-City.
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Last updated 2026-08-12