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The Coffee Bean & Tea Leaf

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 289 Google reviews · How we rank ›

3.9(289) 67 composite score See reviews on Google ✓ Google-verified moderate
Specialty Coffee & Roastery Cafes
The Coffee Bean & Tea Leaf
Price
moderate
Service
Specialty Coffee & Roastery Cafes
Reviews
289

What recent reviews say

The Coffee Bean & Tea Leaf wins steady praise for its staff warmth and occasional quick service, with customers highlighting specific drinks like the Coconut Flat White and pesto pasta. However, frustration runs deep over slow, unpredictable wait times, app pickup times that don't reflect reality, and drinks that arrive incomplete or diluted. Working here becomes a gamble: you might get great service from Razjuan or Hadi, or face 30 minutes for one drink in uncomfortable heat with few power outlets.

Praised for
  • friendly and helpful staff
  • fast service when present
  • decent coffee and specialty drinks
  • calm, cozy atmosphere
Watch-outs
  • inconsistent service speed and preparation
  • app timing not updated or inaccurate
  • missing or poor-quality drink components
  • poor working environment (heat, flies, limited outlets)
friendly-staffslow-servicegood-for-groupslong-wait-times
Best for: Drop-in casual visitors who value personal touch over consistency or speed.
Think twice if: You need reliable app ordering, a comfortable workspace (poor outlets and air-con), or guaranteed wait times under 15 minutes.

Strengths

  • attentive, personable staff members
  • varied specialty drink menu
  • convenient location in Paradigm mall area

Worth knowing

  • Staff Razjuan and Hadi named for helpful service
  • App pickup times frequently mismatch reality and are not updated by staff
  • Repeated complaints of incomplete orders (missing vanilla syrup, missing second drink)
  • Working area limited: six tables but only two power outlets
  • Environmental issues reported: excessive flies, inadequate air conditioning

What reviews say by service

Specialty Coffee & Roastery Cafes
Specialty drinks praised when made correctly (Coconut Flat White, custom suggestions) but undermined by incomplete orders, diluted shots, and inconsistent quality across visits.

How it compares

  • Rated 3.9 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 29
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
137
4
71
3
31
2
17
1
33

Common questions

Can I work comfortably here with my laptop?
Limited outlets (only two across the working area) and reported poor air conditioning make extended work uncomfortable.
Is the app ordering reliable?
No. Pickup times are frequently not updated by staff, and actual ready times often differ from app estimates, frustrating customers.
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Last updated 2026-08-12