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Kenangan Coffee - Sunway Square Mall

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 26 Google reviews · How we rank ›

4.1(26) 65 composite score See reviews on Google ✓ Google-verified
Specialty Coffee & Roastery Cafes
Kenangan Coffee - Sunway Square Mall
Service
Specialty Coffee & Roastery Cafes
Reviews
26

What recent reviews say

Coffee quality is genuine: reviewers praise the Americano and single-origin Juwara, and drinks stay strong even an hour after purchase. Male staff like Afzal and HK earn consistent five-star praise for attentiveness and helpfulness. The space suits studying, has Hello Kitty decor that appeals to some, and the app offers strong first-timer discounts.

However, cleanliness complaints recur across months: dirty chairs, uncleaned tables even when quiet, tissue shortages, and leaked coffee at pickup. Some female staff members have been called unfriendly or impatient, and special requests (sugar levels for diabetics) have been refused or poorly handled. Inconsistency in service and basic upkeep undercuts the good coffee reputation.

Praised for
  • great specialty coffee quality
  • friendly male staff members
  • cozy ambiance and decor
  • affordable pricing
  • strong app promotions
Watch-outs
  • cleanliness issues and dirty tables
  • inconsistent staff attitude
  • some female staff impatient or rude
  • special requests refused or mishandled
great-coffeecozy-ambiancefriendly-staffinstagrammable-decorgood-valueslow-serviceclean-restroom
Best for: Students and coffee enthusiasts seeking quality brews and a calm study space
Think twice if: Cleanliness and staff consistency vary; some female staff lack patience with custom requests

Strengths

  • Single-origin specialty coffee quality (Juwara, Americano)
  • Attentive male staff (Afzal, HK)
  • Strong first-time app discount (20% off)
  • Cozy study-friendly environment

Worth knowing

  • Named staff praised consistently: Afzal, HK, and Indian male staff
  • Single-origin Juwara coffee highlighted
  • Kenangan Latte (less sweet option) mentioned
  • First-time app users receive 20% discount
  • Coffee holds strength for 1+ hour after purchase
  • Special requests (sugar levels) sometimes refused or mishandled

What reviews say by service

Specialty Coffee & Roastery Cafes
Single-origin and house blends praised for quality and strength, but cleanliness in prep and service areas is inconsistent

How it compares

  • Rated 4.1 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 13% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 50
Review volume 62
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
19
4
0
3
2
2
1
1
4

Common questions

Can I customise sugar levels in drinks?
Customisation can be requested via the app with specific notes (e.g., 0 sugar), but in-store requests have been refused by some staff.
Is there a first-time discount?
Yes, the app offers 20% off for first-time users.
Is this cafe good for studying?
Yes, reviewers describe it as suitable for study and a calm place to chill between classes.
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Last updated 2026-08-12