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ZUS Coffee - Sunway Square Mall

Updated 2026-08-12 · 2,774 reviewed · 476 listed · Scored from 73 Google reviews · How we rank ›

4.2(73) 66 composite score See reviews on Google ✓ Google-verified
Specialty Coffee & Roastery Cafes
ZUS Coffee - Sunway Square Mall
Service
Specialty Coffee & Roastery Cafes
Reviews
73

What recent reviews say

Most visits deliver decent coffee and friendly service at reasonable prices, but inconsistent staffing creates frustration. Multiple customers report 20-30 minute waits despite quiet hours, missed queue sequences, and baristas struggling to keep up with demand. Outdoor seating gets very hot in afternoon; indoor space is tight. When staff like Syakira and Ridan work, the experience improves noticeably.

Praised for
  • good coffee quality
  • friendly and efficient staff (named individuals)
  • affordable pricing
  • nice indoor environment
Watch-outs
  • long wait times and order confusion
  • understaffed during peak hours
  • app service disruptions (pickup disabled)
  • inconsistent service quality
great-coffeefriendly-staffgood-valueslow-servicelong-wait-timeslimited-parking
Best for: budget-conscious coffee drinkers seeking reliable quality during non-peak hours
Think twice if: you need reliable speed or are visiting during lunch rush; recent complaints about app functionality and staffing delays

Strengths

  • reliable coffee quality
  • competitive prices for mall location
  • friendly staff members
  • franchise consistency

Worth knowing

  • Named positive staff: Syakira, Ridan, Shanita, Ipan, Puteri
  • Wait times reported: 20-30 minutes during non-peak hours
  • Queue order system not followed consistently by baristas
  • ZUS app has had periods of disabled pickup functionality
  • Typically 2 baristas working with 1-2 additional staff; becomes overwhelmed quickly
  • Indoor seating limited; outdoor seating becomes very hot in afternoon

What reviews say by service

Specialty Coffee & Roastery Cafes
Coffee quality praised consistently, but service speed undermined by understaffing and queue management issues

How it compares

  • Rated 4.2 against a 4.4 average across the 367 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 50
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
54
4
6
3
1
2
1
1
11

Common questions

Why did the ZUS app stop letting me order for pickup?
A reviewer reported the branch disabled pickups through the ZUS app due to handling too many orders. This appears to be a temporary measure by the location.
Is there outdoor seating?
Yes, there is outdoor seating at Sunway Square, but it gets very hot in the afternoon.
How long does an order typically take?
Recent reports show 20-30 minute waits even during quieter morning hours, particularly when only 2 baristas are working.
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Last updated 2026-08-12